Multicultural International Students Services Society 

Resources - Security Scam

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Emergency Contacts

Emergency Services

TEL: 911(Life-threatening emergencies)
TEL: 8-1-1(Non-emergency health advice)
Services: Immediate threats or danger response
Languages: 200+ languages via interpretation
Availability: 24/7

Scam Reporting Hotlines

Canadian Anti-Fraud Centre

TEL: 1-888-495-8501
Services: Collect fraud & identity theft information
Action: Also contact local police
Languages: English, French
Availability: Monday – Friday 10am – 4:45pm ET

Canadian Centre for Cyber Security

TEL: 1-833-292-3788
Services: Cyber security advise, guidance, incident reporting
Languages: English, French
Emergency Reporting: 24/7

Better Business Bureau (BBB) Scam Tracker

Web: bbb.org/scamtracker
Services: Track scams happening in BC, verify businesses, report fraud attempts
Languages: English
Cost: FREE
Special: Real‑time scam map showing active scams targeting newcomers & students

Government Fraud Reporting

IRCC(Immigration, Refugees and Citizenship Canada)

Mail: IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca
Web: https://canada.ca/immigration-fraud
Report: Immigration fraud, abuse, scams
Important: Collect evidence before reporting
Availability: 24/7 web form/hotline
Languages: English, French

CBSA (Canada Border Services Agency)

TEL: 1-888-502-9060
Report: Suspicious border activities, CBSA impersonation scams
Availability: 24/7
Also Report: To Anti-Fraud Centre

CRA (Canada Revenue Agency)

TEL: 1-800-959-8281
Web: canada.ca/en/revenue-agency/campaigns/fraud-scams
Report: Fraudulent CRA calls/emails
Important: CRA never requests info by email
Hours: Monday-Friday business hours
Languages: English, French

Service Canada

TEL: 1-800-622-6232
Report: Misuse of SIN or identity documents
Requirement: Must visit Service Canada Centre in person
Hours: Business hours
Languages: English, French

BC Consumer Protection – Scam & Fraud Help

TEL: 1‑888‑564‑9963
Web: consumerprotectionbc.ca
Services: Scam alerts, business verification, contract disputes, consumer fraud guidance
Hours: Monday–Friday business hours
Special: Helps verify if a business or service targeting students is legitimate

RCMP National Cybercrime Reporting

Web: reportcyberandfraud.canada.ca
TEL: 1-888-495-8501
Services: Report online fraud, cyber extortion, phishing, impersonation scams
Availability: 24/7 online reporting
Languages: English, French
Special: Handles cybercrimes that local police may not have capacity for

Local Police Resoruces

Vancouver Police Department

TEL: 311 (Non-emergency)
TEL: 911 (Emergency)
Web: vpd.ca/crime-prevention-safety/international-student-safety
Special Service: Information on scams targeting international students
Hours: 8am-5pm Monday-Friday (general), 24/7 emergencies
Languages: 200+ languages available

Credit Protection

Equifax Canada

TEL: 1-800-465-7166
Web: consumer.equifax.ca/personal
Services: Credit report alerts, fraud alerts, credit freezes
Hours: Monday-Friday: 9am-9pm ET, Saturday-Sunday: 9am-6pm ET
Languages: English, French

Assistance is available at no cost.

We’re always here to help